• Terms and Conditions for Primal Sanctuary

    Primal Sanctuary guarantees the quality of the products we sell!  If, for any reason you are unsatisfied with your product, we will work with you to make it right by exchanging your order.

    General Conditions

    • We cannot accept items that have been damaged or soiled by the customer at no fault to us.
    • We do not accept returns of WODies after the finger holes have been cut so make sure you ordered the correct size before trying on.
    • We accept returns on all unused items minus shipping and handling.
    • BOUNCED BACK or UNDELIVERABLE PACKAGES returned to us by the post office will be re-sent out once we have gathered your correct shipping address but the buyer will be responsible for new shipping and handling fees.

    International Orders

    • It is highly recommended to have your items shipped via Priority International in order to track the package from our door to yours.
    • First Class International cannot be tracked once it has left the US and can take up to 2-4 weeks or more to arrive.
    • We are not responsible for any Duty or VAT customers may incur.
    • We do not refund the shipping costs for any packages returned, bounced back or undeliverable as addressed. For re-delivery buyer will be responsible for the new shipping and handling fees.

    Order Shipping and Tracking

    • We use United States Postal Service (USPS) or FedEx shipping options on our shipments.
    • All orders will have a tracking number.

    Order Processing Time

    • Please allow us 1 business day to process your order.

    Delivery Time

    • Domestic delivery times vary with your selected shipping option.

    What about international shipping?

    • Orders are shipped and rates are calculated using current shipping fees.
    • Shipping times will depend on your location and selected shipping option.
    • International orders will have a tracking number.

    Will I be charged sales tax on my order?

    • As we are based in Texas, we charge a Texas sales tax to Texans.  Any customers outside of Texas will NOT be charged sales tax.
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